My VM Router is is my office adjacent to hall. Should’ve checked this before I ordered. TV box - 15 mins. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. I unscrewed it and there is a male isolator inside the box. At least 30Mbps download speeds in every room or £100 one-off credit. But I have no Virgin Media Wall socket in my house. I expect it is a male F plug on the cable, they don’t make female F plugs. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. . the 2 wires end up inside the wall, I cannot see further where it is leading to. I wanted. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. Superfast Fibre Plus I am in rented accommo. All the wall sockets I can see are for BT. Damaged Wall socket. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Fortunately potentially destructive surges are extremely rare. You can visit the website virginmedia. 0. Both your fibre cable and Wi-Fi router will be plugged into this. Stream from Virgin Media. VM BB TV Landline. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The top “capped” one is marked FM & has been disused since cable went digital. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. 1 [or 192. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Explain what needs to be done and book an engineer visit. Get the Hub ready by connecting the wires. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Joining in Options. Search ISP News. RedTomato said: I removed my Virgin cable about a month ago. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Back a step. The RFoG node is a Vector BOOSTRAL 610. If it’s damaged or not working correctly, it could be causing your internet issues. Phone. Chris. Virgin Mobile. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Rob. I'm sorry to see you're struggling to find the connection which leads in to the property. Don’t plug the power cable into a plug socket yet. Stream from Virgin Media. Jack14102. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. on 12-01-2023 10:45. These are designed to push over the screw thread on the socket. I've also got an old NTL phone socket so. You can get a small female to female connector at B&Q/Amazon to join two cables together. You can also check for a loose cable as not all properties have a socket. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I have a Virgin Media wall socket, it's the white box in Picture 1. Don’t plug the power cable into a plug socket yet. on 17-10-2022 15:06. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). on 31-12-2021 10:47. we’ve just moved in to our new house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The box and cables may have been removed by the previous occupiers. Thank you goslow, Kain_W. Plug the cables into the Hub. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. plug that extended cable into the. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). . on 17-09-2022 22:50. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Tudor. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Browse Virgin Media Virgin Media Community. Wall sockets and no connection. 4 Kudos. The cable could be hidden within, or behind, furniture. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. If it is a loose cable only, you will need one of these to connect the Quickstart cable. As part of this to make sure it is a. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. (I did this video to help/guide new engineer as I did not find any for my self when I started. Stream from Virgin Media. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I have only got one rectangular shaped white socket (Shown. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. There are multiple different branded wall boxes inside our flat but none. no virgin media wall socket on 01-12-2022 10:05. They'll then install a fibre socket inside. 1 ACCEPTED SOLUTION. It doesn’t look like I can connect to ‘the wall socket’. There are two options for to your TV. Incidentally the phone socket is redundant if not in use and can be safely removed. Available with M50 broadband or faster. No Virgin Media Wall Socket on 13-04-2022 14:47. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Kindest regards,. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. the box should be inside your house. Virgin Media; My Virgin Media; Shop; Help;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). You can also check for a loose cable as not all properties have a socket. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. The other is marked TV, & this is used for TV & Broadband. Home Phone. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. #1. Old Virgin Media box and poor signal. - 5156775. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The cable(35148) currently runs from the outside wall, along a skirting board for 3. Bits and bytes. Hello, my isolator cable does not fit into the virgin media wall socket. Connect the Hub’s power cable with the blue tab. ” I did not get a silver terminator cap in my packaging to send back. All the wall sockets I can see are for BT. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I will. Reply. Some of the cables hanging out the wall were cut off after the house improvements. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Hi Tony, which product would you recommend from Amazon?. Explain what needs to be done and book an engineer visit. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Jan 14, 2022. SpeedQuickStart, set up and connections. Use a simple coupler to join the VM cable from the wall to the connecting lead to. VM guy was happy with that and did a nice neat job inside. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Virgin Media Quickstart set up. Options. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. For more information please visit:Media don’t do any Fibre connections to inside the house. . The block box on second picture is an amplifier for terrestrial TV. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. on a domestic hub you look at the values thus. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Options. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Not all properties have a socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Tudor. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. I can only find the TV socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Can you fit the Cable con 3. Please help. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Manage Your Account. I unscrewed it and there is a male isolator inside the box. . Kath_F. Check service status. Hello, i registered VM broadband and scheduled to delivery on 1st September. There are 10 types of people: those. Armed with this knowledge, homeowners will be able to. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Teki Screwfix Select. 1. Options. However, I do not have any of the specified wall sockets available. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. See the attached photo. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Awful first impressions of Virgin Media. The cable going in will be a double “shotgun barrel” type cable. Can you help me please. You need to go outside and locate the brown or grey omnibox on the wall. There will be a seperate connection inside the interior wall box. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. . If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. VM BB TV Landline. #2. Also available from the likes of Screwfix, Homebase, Toolstation etc. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. a week ago. The cables from the external box lead to a Bt open reach socket and a blank socket. In the worst case that might be compensation to a neighbour for their loss of service. Wish this was made clearer when. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These enter my house via an air brick/vent very close to. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Virgin Media: TiVo® service. Re: cable not fitting wall. cable from wall. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The box and cables may have been removed by the previous occupiers. I have only got one rectangular shaped white socket. Can you help? - 5401771. Looks like the cable is possibly there but not connected. QuickStart, set up and connections. Learn more. )In this video, I am showing the sta. I'm a Very Insightful Person, I'm here to share knowledge, I don't. on 21-02-2023 19:59. Even after scraping the connection might not be a very good one. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Mobile Your Account. I've looked for an external box but cannot. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. No outside box - cable through the wall to inside box - very old 20 years ago. On the day of activation, connect your new router to the master phone socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media don’t do any Fibre connections to inside the house. ) The hub will be in here too. I wanted. Vonage 2nd line. Don't touch it. So tiny joule protectors must be safe. Absolutely not. Tudor. Go to solution. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. No, any cables within the house can be touched as much as the householder wants to touch them. If you really need to take them off, just use a screwdriver to unscrew the screws. . Solved: We have the quickstart pack but. - 5346428. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Sometimes there is no wall box, just a trailing cable. on 04-08-2022 00:33. I highly doubt my landlord will allow a virgin coax. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Options. On your installation day, your engineer will arrive in a. Go to virginmedia. 1 Mar 2016. Got my virgin media self install kit but I don't have a virgin socket. A master socket is the main socket for the phone line in your home, not an extension socket. Connections to Virgin Media equipment are clearly marked in both cases. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. on 30-12-2022 13:33. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Sign in . We need to remove the box inside aswell to decorate. Even sitting in the room above the router, the WiFi was dreadful. A Ti-Vo was installed in one of the upstairs bedrooms. Is it necessary to plug the cable to socket for having wifi, if so what can I. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . This video will show you how to install a Virgin Media extension cable. You need a small spanner to remove this, then push the provided connector over the exposed end. Please help. I don't see a virgin media wall socket. Could a VM engineer be boo. No photo attached. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . both appear. In response to goslow. Connect the Hub’s power cable with the blue tab. Account - Cable. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. For a wires-free alternative, you could use a cordless phone setup. The wall box may be branded with the logos of an old cable TV company (not VM). Verify that the white cable is securely connected to the Virgin Media wall socket. But I have no Virgin Media Wall socket in my house. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 22-12-2022 19:19 - edited 22-12-2022 19:20. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM BB TV Landline. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. The wall box may be branded with the logos of an old cable TV company (not VM). Also there will be an external, often brown, omnibox. The openreach socket can take a landline cable or an ethernet cable. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. This hole will typically be up to 1cm in diameter and often positioned near your front door. Step 4. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Sometimes there is no VM wall box, just a trailing cable. In response to robertdwhite. 0 Kudos Reply. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. I have been given other details for the account such as the account number/area code and. , , Virgin Media. New Install Assistance. Please help as I need the. Mark as New; Bookmark this message; Subscribe to this message; Mute;. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Sign in . A non-split socket will have the sockets and screws in the middle. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Basically it sends power back up the TV aerial to power the amplifier up above. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. #12. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. log into hub3 - 192. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Forum; Apps. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Entertain me; Broadband Deals. which will give you a general idea of VM fixtures and fittings. Connect the Hub’s power cable with the blue tab. The problem is the Hub is in my Study and the - 4964746. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. Back a step. Tried the virtual assistant but it didn’t prove helpful. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Browse Virgin Media Virgin Media Community. Indeed, I just took further photos which may help illustrating. The isolator has a terminator cap (marked below) fitted to the open end. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I cannot find the virgin box inside my house but can find a Telewest box. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. 0 Kudos Reply. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I don't have a virgin media wall socket and this is stressing me out. The cable could be hidden within, or behind, furniture. Just make sure you definately don't need it, or won't be needing it again. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Virgin Media; My Virgin Media; Shop; Help;. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. . Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I was never asked if I had a wall box. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. screw the master socket back to the wall. Stay safe online. Forum TeamRe: How to book an engineer. Get the Hub ready by connecting the wires. signed up and was given the option of self installation. Wall Socket. I found this wire that looks like Cable con 3. The V6 is tiny. Paul_DN. We have tried plugging it into the only box we found it would fit but no luck. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. I have gone through several videos and found that there should be wall socket inside your home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Entertain me; Broadband Deals. AnthonyRaw1986. Phone. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 1 ACCEPTED SOLUTION. Location. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . There are 10 types of people: those. You need something called a barrel to connect the two. 4. Tudor. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up.